Refund policy

Returns & Refund Policy

Last Updated: August 12, 2026

At Can’t Stop Motion, we are committed to providing high-quality products and reliable customer service. If you experience an issue with your order, please review our policy below and contact us for assistance.

Contact Us

For any return, refund, or order-related concerns, please contact us at support@cantstopmotion.store.

To help us process your request as quickly as possible, please include:

Your order number
Photos or videos of the issue, if applicable
A brief description of the problem

Return & Refund Request Timeframe

Return or refund requests must be submitted within 30 days of delivery.

For issues involving:

Misprinted items
Damaged products
Defective items
Incorrect items
Lost packages

Please contact us within 7 days of delivery, or within 7 days of the estimated delivery date for a lost package, so we can investigate and resolve the issue as quickly as possible.

Return Process

Before returning an item, please contact support@cantstopmotion.store.

Once your return request has been reviewed and approved, our customer service team will provide you with the appropriate return address and instructions.

Please do not send items back without prior approval. Unauthorized returns may not be accepted or eligible for a refund.

We aim to review return and refund requests within 7 business days.

Conditions for Returned Items

Unless an item is defective, damaged, misprinted, or incorrectly fulfilled, returned merchandise must be:

Unused
Unworn
Unwashed
In its original condition

Can’t Stop Motion reserves the right to deny returns for merchandise that has been:

Worn or washed
Stained
Damaged due to misuse
Altered after delivery

Unless the return is the result of a defective, damaged, misprinted, or incorrectly fulfilled item, customers are responsible for return shipping costs.

Refunds

If your refund request is approved:

The refund will be issued to the original payment method used for the purchase.
The refund will be processed in the original purchase currency.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive defective, damaged, or incorrectly fulfilled:

Tights, underwear, pajamas, swimsuits, socks, masks, or other hygiene-sensitive items
Items that have been deliberately damaged
Items returned outside of the 30-day return window
Items that have been worn, washed, used, or altered

Can’t Stop Motion is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer, including an incorrect shipping address or contact information.

Order Cancellations

If you need to cancel an order, please contact support@cantstopmotion.store as soon as possible.

Orders may be canceled for a full refund before production begins. Because many of our products are produced specifically for each order, we cannot guarantee that an order can be canceled or changed once production has started.

Lost Packages

If your package appears to have been lost in transit, please contact support@cantstopmotion.store within 7 days of the estimated delivery date.

Our customer service team will review the shipment information and work with the shipping carrier to determine the appropriate resolution.