Shipping policy

Shipping Policy

Last Updated: August 12, 2026

At Can’t Stop Motion, we work to process and ship your order as quickly and accurately as possible. Please review the information below regarding order processing, shipping, delivery, and lost or delayed packages.

Order Processing

Orders are processed after payment has been successfully received and confirmed.

Because certain Can’t Stop Motion products are made or produced specifically for each order, processing times may vary depending on the product, order volume, and availability.

Processing time is separate from shipping time. Shipping estimates begin once your order has completed processing and has been transferred to the shipping carrier.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Shipping Rates

Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.

Shipping rates may vary depending on:

Delivery location
Package size and weight
Products ordered
Selected shipping method

Any available free-shipping promotions will be subject to the terms displayed with the applicable promotion.

Estimated Delivery Times

Delivery dates and shipping times provided during checkout are estimates and are not guaranteed.

Actual delivery times may vary due to circumstances outside of our control, including:

Carrier delays
Weather conditions
Holidays
High shipping volumes
Transportation disruptions
Incorrect or incomplete shipping information
Other unforeseen circumstances

Can’t Stop Motion is not responsible for carrier delays outside of our reasonable control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error in your shipping address after placing an order, contact us immediately at support@cantstopmotion.store.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered production or been shipped.

Can’t Stop Motion is not responsible for delays, failed deliveries, or additional shipping expenses resulting from incorrect or incomplete shipping information provided by the customer.

Tracking Your Order

When tracking information is available, it will be provided after your order has shipped.

Please allow time for the shipping carrier to update tracking information after a shipping label has been created.

A tracking status may not update immediately after shipment.

Delayed Packages

If your tracking information shows that your package is still in transit beyond the estimated delivery date, please allow additional time for the carrier to complete delivery.

Carrier delays may occur and do not necessarily mean that a package has been lost.

If you believe your package has experienced an unusual delay, please contact us at support@cantstopmotion.store and include your order number.

Lost Packages

If you believe your package has been lost in transit, please contact support@cantstopmotion.store within 7 days of the estimated delivery date.

Please include:

Your order number
Your name
Your shipping address
Any relevant tracking information

Our customer service team will review the shipment information and work with the applicable shipping carrier to investigate the issue and determine an appropriate resolution.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend:

Checking around the delivery location
Checking with other members of your household
Checking with neighbors, building management, or a front desk when applicable
Allowing a short period of time in case the carrier marked the package as delivered before completing delivery

If you are still unable to locate your package, contact support@cantstopmotion.store so we can assist you with the next steps.

Returned or Undeliverable Packages

Packages may be returned to sender due to an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or other circumstances determined by the shipping carrier.

If a package is returned to us, please contact support@cantstopmotion.store.

Additional shipping charges may apply if an order must be shipped again due to incorrect shipping information provided by the customer.

International Shipping

International shipping availability, rates, and available destinations will be displayed at checkout when applicable.

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, or fees associated with their order.

International delivery times may vary due to customs processing and other factors outside of Can’t Stop Motion’s control.

Order Changes and Cancellations

If you need to change or cancel an order, please contact support@cantstopmotion.store as soon as possible.

We cannot guarantee changes or cancellations after an order has entered production or been shipped.

Please refer to our Returns & Refund Policy for additional information regarding cancellations, returns, refunds, damaged items, defective items, and lost packages.